Policies & FAQ
Important information regarding participation, safety, and standards.
Frequently Asked Questions
Visit the Academy enrollment page and complete the registration form to start your process.
Bring standard sport-specific gear, a water bottle, and suitable athletic footwear.
Yes. Individual players can register in the free-agent pool and be matched to available squads.
Organizational Policies
1. GENERAL
1.1 These Terms and Conditions apply to all players, parents, guardians, coaches and other participants registering for or participating in any programme, league, tournament, trial, academy, clinic, tour, camp, event or other activity organised, administered or facilitated by Impact Sports (Pty) Ltd and/or an associated Impact entity (“Impact”). 1.2 By submitting a registration, accepting a position in a team, making payment, attending an activity or otherwise participating in an Impact programme, the participant and, where the participant is under the age of 18, his or her parent or legal guardian acknowledges and accepts these Terms and Conditions. 1.3 Where a participant is a minor, the parent or legal guardian completing the registration accepts financial and administrative responsibility for the participant. 1.4 Event-specific circulars, tour documents, payment schedules, selection letters, codes of conduct and indemnity forms issued by Impact must be read together with these Terms and Conditions.
2. REGISTRATION
2.1 Registration constitutes an application to participate in the relevant Impact programme or event. 2.2 Registration does not automatically guarantee: selection to a representative team; selection to a PSi team; a particular team allocation; a particular playing position; a minimum amount of playing time; participation in every match or fixture; or selection for any future Impact, provincial, national or representative opportunity. 2.3 Impact reserves the right to allocate players to teams in a manner intended to promote appropriate competition, player development and team balance. 2.4 Where necessary, teams, age groups, divisions or player allocations may be adjusted before or during a programme. 2.5 Registration information supplied to Impact must be accurate and complete. 2.6 Any medical condition, allergy, injury or other information reasonably relevant to the safe participation of the player must be disclosed to Impact.
3. TEAM SELECTION AND ACCEPTANCE
3.1 Where a player is selected to represent an Impact, Crusaders, PSi or other affiliated team, confirmation of the player's position constitutes acceptance of the applicable team commitments. 3.2 Selection may result in Impact making financial commitments on behalf of the player, including but not limited to: tournament entry fees; affiliation fees; accommodation; transport; flights; playing kit; team clothing; venue bookings; coaching costs; officials; administration; meals; equipment; and other tour or event expenses. 3.3 A player or parent accepting selection is responsible for paying the applicable fees communicated by Impact, subject to the cancellation provisions contained in these Terms and Conditions and applicable law. 3.4 Selection for one Impact programme or representative team does not guarantee selection for any future programme or team. 3.5 All final selection decisions remain subject to the rules of the relevant competition, federation, franchise or governing body.
4. FEES AND PAYMENT
4.1 All fees, instalment dates and payment deadlines will be communicated before or during the applicable registration or selection process. 4.2 Payment must be made according to the payment schedule communicated by Impact. 4.3 A payment will only be regarded as received once it has reflected in the relevant Impact bank account or has otherwise been confirmed by Impact. 4.4 Parents and participants are responsible for using the correct payment reference when making payment. 4.5 Proof of payment may be requested where a payment cannot be identified or allocated. 4.6 Failure to receive a reminder, statement or payment notification does not in itself remove an amount that has validly become payable. 4.7 Where an account is disputed, the parent or participant must notify Impact as soon as reasonably possible so that the account can be investigated.
5. OUTSTANDING ACCOUNTS
5.1 Players are required to settle valid amounts due to Impact according to the applicable payment schedule. 5.2 A player whose account remains overdue may have participation in further Impact activities restricted until the account has been brought up to date. 5.3 A player may not participate in other events hosted by Impact while amounts properly due on that player's account remain unsettled, unless a written payment arrangement has been approved by Impact. 5.4 Outstanding accounts may affect participation in: Impact leagues; tournaments; clinics; academies; tours; trials; PSi programmes; representative opportunities; and other Impact activities. 5.5 This restriction exists to ensure fair treatment of participants who have met their financial commitments and to protect the financial sustainability of Impact programmes. 5.6 Impact may agree to a payment arrangement at its discretion. Any such arrangement must be confirmed in writing. 5.7 An approved payment arrangement does not constitute cancellation or reduction of the amount owed unless expressly stated in writing.
6. WITHDRAWAL FROM AN EVENT OR TEAM
6.1 A player wishing to withdraw from a registered event, league, tournament, tour or selected team must notify Impact in writing. 6.2 Verbal communication alone will not constitute formal withdrawal unless subsequently acknowledged in writing by Impact. Withdrawal 30 days or more before the event 6.3 Where written notice of withdrawal is received at least 30 calendar days before the commencement of the relevant event, the player's participation account for that event will ordinarily be cancelled. 6.4 The player will not be required to pay future event costs that Impact has not yet incurred or irrevocably committed. 6.5 Amounts relating to special-order goods, personalised kit, non-refundable bookings or other expenses already incurred specifically for that player may remain payable where permitted by law. Withdrawal fewer than 30 days before the event 6.6 Where written withdrawal is received fewer than 30 calendar days before the commencement of the event, Impact may impose a reasonable cancellation charge. 6.7 The amount may take into account: expenses already incurred on behalf of the player; non-refundable accommodation; tournament or affiliation fees; transport or flight bookings; customised or ordered kit; coaching and staff commitments; the amount of notice provided; whether a replacement player can reasonably be secured; whether any of the costs can be recovered by Impact; and any other relevant circumstances. 6.8 Depending on the expenses already incurred and commitments made, the reasonable cancellation charge may amount to a substantial portion of the player's outstanding event account. 6.9 Impact will not charge a player for costs that have genuinely been avoided or recovered where doing so would result in an unreasonable cancellation charge. 6.10 Nothing in this section limits any rights available to a consumer under applicable South African law.
7. NON-ATTENDANCE
7.1 Failure to attend an event, fixture, tournament, tour, clinic, league day or other registered activity does not automatically constitute cancellation. 7.2 A player who fails to attend without formally withdrawing may remain responsible for reasonable costs already incurred or committed on his or her behalf. 7.3 No refund is automatically due for missed fixtures, training sessions, clinics or event days where the programme itself continues as scheduled. 7.4 Exceptional circumstances may be considered by Impact on an individual basis.
8. REFUNDS
8. REFUNDS 8.1 Refunds will be considered according to the circumstances of the cancellation and applicable consumer law. 8.2 Where Impact cancels an entire event and no reasonable replacement, postponement or equivalent service is provided, amounts paid for services that will no longer be supplied will ordinarily be refunded. 8.3 Where an event is postponed, relocated or reasonably rescheduled due to circumstances outside Impact's control, Impact may first offer the participant participation on the revised date or arrangement. 8.4 Refunds will not ordinarily be provided for services already delivered. 8.5 Special-order or personalised items that have already been ordered or manufactured may be non-refundable to the extent permitted by law. 8.6 Where third-party suppliers impose legitimate non-refundable charges on Impact, these may be taken into account when calculating any refund or cancellation amount.
9. KIT AND EQUIPMENT
9. KIT AND EQUIPMENT 9.1 Players are responsible for having the compulsory equipment required for their sport and event. 9.2 For indoor hockey, appropriate protective equipment, including shin guards and a mouthguard, is compulsory unless the applicable rules provide otherwise. 9.3 Players must take reasonable care of Impact equipment, facilities, playing surfaces and property. 9.4 A participant may be held responsible for loss or damage caused intentionally, recklessly or through negligence, subject to applicable law. 9.5 Customised, personalised or specially ordered playing kit cannot ordinarily be changed or refunded once production has commenced, except where legally required because the item supplied is defective or materially different from what was ordered. 9.6 Parents and players are responsible for checking sizes and personalisation details before submitting a final kit order.
10. FIXTURES, PROGRAMMES AND EVENT CHANGES
10. FIXTURES, PROGRAMMES AND EVENT CHANGES 10.1 Impact will make reasonable efforts to operate programmes according to the dates, venues and schedules communicated. 10.2 Fixtures, venues, times, team allocations and programme structures may change where reasonably necessary. 10.3 Changes may be required due to: weather; venue availability; safety concerns; tournament organisers; governing bodies; insufficient registrations; transport issues; circumstances affecting teams or officials; force majeure; or circumstances outside Impact's reasonable control. 10.4 Participants will be informed of material changes as soon as reasonably possible. 10.5 A reasonable operational change does not automatically constitute cancellation of the programme.
11. PLAYER CONDUCT
11. PLAYER CONDUCT 11.1 Players are expected to conduct themselves in a manner that reflects positively on their team and Impact. 11.2 Players must show respect toward: teammates; opponents; coaches; managers; officials; umpires; staff; parents; spectators; facilities; and members of the public. 11.3 The following conduct may result in disciplinary action: bullying; harassment; discrimination; intimidation; violence; abusive language; deliberate damage to property; serious insubordination; bringing Impact or a team into serious disrepute; alcohol consumption by minors; illegal drug use; possession of prohibited substances; or any conduct that creates an unreasonable safety risk. 11.4 Depending on the seriousness of the conduct, Impact may issue a warning, suspend participation or remove a participant from an activity. 11.5 Serious misconduct may result in immediate removal where this is reasonably necessary to protect players, staff or the integrity of the event.
12. PARENT AND SPECTATOR CONDUCT
12. PARENT AND SPECTATOR CONDUCT 12.1 Parents and spectators are expected to support players, coaches and officials respectfully. 12.2 Abusive, threatening or inappropriate conduct towards players, coaches, officials, staff or other parents will not be tolerated. 12.3 Coaching instructions during matches remain the responsibility of appointed coaches. 12.4 Impact may require a parent or spectator to leave a venue where his or her behaviour materially disrupts an event or threatens the safety or wellbeing of others.
13. SAFETY AND ASSUMPTION OF ORDINARY SPORTING RISK
13.1 The participant acknowledges that sport and physical activity involve inherent risks, including accidental injury. 13.2 Players participate subject to the ordinary risks reasonably associated with the relevant sporting activity. 13.3 Players must comply with reasonable safety instructions given by coaches, officials, facility staff and event organisers. 13.4 A participant must not knowingly take part while injured or medically unfit where doing so would create an unreasonable risk. 13.5 Parents are responsible for notifying Impact of relevant medical restrictions. 13.6 Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under South African law.
14. MEDICAL TREATMENT AND EMERGENCIES
14. MEDICAL TREATMENT AND EMERGENCIES 14.1 Where a player becomes injured or ill during an Impact activity, Impact may arrange reasonable first aid or emergency assistance. 14.2 Where urgent treatment is reasonably required and a parent or guardian cannot immediately be reached, the parent or guardian authorises Impact representatives to take reasonable steps to obtain appropriate medical treatment for the minor. 14.3 Impact will make reasonable efforts to contact the player's listed emergency contact. 14.4 Any medical, ambulance, hospital or related third-party costs remain the responsibility of the player or parent unless otherwise required by law or covered by applicable insurance. 14.5 Impact must be supplied with current emergency contact details.
15. TOURS AND TRAVEL
15.1 Additional tour-specific rules may apply to players travelling under Impact supervision. 15.2 Players must comply with: accommodation rules; team curfews; transport arrangements; coach and manager instructions; venue rules; tournament regulations; and applicable laws. 15.3 Minors may not purchase, possess or consume alcohol. 15.4 The presence of alcohol at a venue or at an adult event does not constitute permission for a minor to consume alcohol. 15.5 Where a minor participates in an older age-group event or tour, specific written parental consent may be required. 15.6 Impact may require additional indemnities, travel permissions or medical documentation before a player is permitted to travel.
16. PHOTOGRAPHY, VIDEO AND MEDIA
16.1 Impact may photograph or record its sporting events for legitimate sporting, operational and promotional purposes, subject to applicable privacy law and any consent requirements. 16.2 Where specific consent is required for identifiable promotional use of a minor's image, the appropriate parent or guardian consent will be obtained. 16.3 Impact will take reasonable steps to use photographs and recordings appropriately and in a manner consistent with safeguarding considerations. 16.4 A parent who has a concern regarding the publication of an identifiable image of his or her child should notify Impact in writing.
17. PERSONAL INFORMATION AND POPIA
17.1 Impact may collect and process personal information reasonably necessary to administer its programmes. 17.2 This may include: player names; dates of birth; parent or guardian details; contact information; medical information relevant to participation; emergency contacts; team information; payment records; sporting information; and other information reasonably necessary for administration. 17.3 Personal information will be processed for legitimate purposes associated with registration, safety, communication, team administration, payment administration and programme delivery. 17.4 Information will only be shared with coaches, organisers, service providers, governing bodies or other parties where reasonably necessary for the relevant purpose or where otherwise permitted by law. 17.5 Impact will take reasonable steps to safeguard personal information in its possession. 17.6 Information concerning children will be processed subject to the requirements of the Protection of Personal Information Act and applicable guidance.
18. COMMUNICATION
18.1 Official Impact communications may take place through: WhatsApp; email; telephone; registration platforms; team groups; or official written circulars. 18.2 Parents and players are responsible for ensuring that their contact details remain current. 18.3 Important information posted through an official team or event communication channel will be regarded as having been communicated to participants. 18.4 Where a matter relates to withdrawal, cancellation, a payment dispute or another material contractual issue, written communication should be used.
19. THIRD-PARTY SERVICE PROVIDERS
19.1 Impact may use third-party providers including accommodation providers, transport companies, airlines, venues, tournament organisers, kit suppliers and other service providers. 19.2 Participants may also be subject to the reasonable terms and conditions of those providers. 19.3 Impact cannot guarantee that a third-party provider will not make operational changes outside Impact's control. 19.4 Where a third party issues a refund, credit or recovery relating specifically to a player's cancelled booking, this will be taken into account when determining any amount reasonably payable by that player.
20. WEATHER AND FORCE MAJEURE
20.1 Impact may postpone, reschedule, relocate, shorten or cancel an activity where weather or other circumstances make continued participation unsafe or impractical. 20.2 Impact will prioritise participant safety when making such decisions. 20.3 Circumstances outside Impact's reasonable control may include severe weather, venue closure, government action, civil disturbance, transport disruption, natural disaster or other events that could not reasonably have been prevented. 20.4 Financial consequences in these circumstances will be determined according to costs recoverable by Impact, services already rendered and applicable law.
21. DISCIPLINARY AND ADMINISTRATIVE DECISIONS
21.1 Impact may make reasonable administrative and disciplinary decisions necessary for the proper operation of its programmes. 21.2 Where reasonably practicable, a participant affected by a serious disciplinary decision will be given an opportunity to provide relevant information. 21.3 Decisions made by an external governing body, tournament organiser, federation or competition authority remain subject to that body's own rules and procedures.
22. REPRESENTATIVE AND PSI OPPORTUNITIES
22.1 Participation in an Impact league, clinic, academy, trial or programme does not guarantee selection for PSi or any other representative team. 22.2 Selection is a separate process. 22.3 Players may be assessed according to factors relevant to the applicable programme, including sporting ability, positional requirements, team composition, conduct, availability and competition rules. 22.4 Where selection occurs, the player and parent will receive the applicable financial and administrative requirements.
23. SAFEGUARDING OF MINORS
23. SAFEGUARDING OF MINORS 23.1 Impact is committed to maintaining an environment in which children can participate safely. 23.2 Coaches, managers and staff are expected to maintain appropriate professional boundaries with minors. 23.3 Concerns relating to the safety or welfare of a child should be reported promptly to Impact management. 23.4 Impact reserves the right to act immediately where it reasonably believes intervention is required to safeguard a child.
24. LIABILITY
24.1 Impact will take reasonable measures to organise and conduct its activities safely. 24.2 Participants nevertheless acknowledge the ordinary inherent risks associated with sporting activity. 24.3 Impact will not be responsible for loss arising solely from risks ordinarily inherent in the sport where reasonable safety measures have been taken. 24.4 Participants remain responsible for their own personal possessions unless loss results from circumstances for which Impact is legally responsible. 24.5 Nothing in these Terms and Conditions excludes or limits any liability, right or remedy where such exclusion or limitation is prohibited by South African law.
25. DAMAGE OR LOSS CAUSED BY A PARTICIPANT
25.1 A participant or, in the case of a minor, his or her parent or guardian may be held responsible for reasonable costs arising from deliberate, reckless or negligent damage caused by the participant to: facilities; accommodation; vehicles; equipment; kit; or other property. 25.2 Normal wear and tear will not constitute damage.
26. COMPLAINTS AND DISPUTES
26.1 Any complaint regarding an Impact programme should first be submitted directly to Impact management. 26.2 Impact will attempt to resolve complaints reasonably and in good faith. 26.3 Payment disputes should identify the player, programme, disputed amount and reason for the dispute. 26.4 Nothing in these Terms and Conditions removes any statutory rights or remedies available to a consumer.
27. GOVERNING LAW
27.1 These Terms and Conditions are governed by the laws of the Republic of South Africa. 27.2 All provisions are subject to applicable legislation, including the Consumer Protection Act and the Protection of Personal Information Act where applicable. 27.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
28. NO WAIVER
28.1 A failure by Impact to enforce a term on one occasion does not permanently waive Impact's right to enforce that term in future. 28.2 Any exception, concession, reduction, payment arrangement or special agreement must be confirmed in writing to be relied upon.
29. ENTIRE AGREEMENT
29.1 These General Terms and Conditions, together with the relevant registration form, circular, payment schedule, selection confirmation, event-specific conditions and any signed indemnity or consent document, constitute the terms applicable to the participant's involvement in the relevant programme. 29.2 Event-specific terms may supplement these General Terms and Conditions. 29.3 Where an event-specific provision conflicts with applicable law, the applicable law will prevail.
30. ACCEPTANCE
By registering a player, accepting selection, making payment or permitting a player to participate in an Impact activity, the player and/or parent or legal guardian confirms that: the information supplied is accurate; these Terms and Conditions have been read and understood; the applicable payment obligations are accepted; Impact has been informed of relevant medical or safety information; the participant agrees to comply with Impact's conduct and safety requirements; and participation remains subject to applicable South African law. Impact Sports (Pty) Ltd Director: Gavin Scott
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